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Analysis a Job positio.Assessment Event .Due week .Weighting 40.
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1) Perform a job analysis.Section .My two different strategies I would use to collect the necessary data in describing a job and the person suitable for that job ar.1. Interview current staff.. Dairies and log books.For each of these strategies I have devised a questioner consisting of 5 question for each strategy they are as follow.1. Interview Question.- How do you open the bar up at the beginning of a shift and what time, also how do you close the bar up and what time do you do this.- What are your general duties throughout your shift.- What objects do you clean and how do you do it, what other things do you clean and when do you do it and how often.- How many breaks do you have on a shift and how long do they go for, also do you get any food vouchers to use within the place from management.- How many days do you work and how many hours do you work per week, when are your days off and when are you entitled to holidays.. Dairies and log question.- Check what they write in their dairies about opening and closing of the bar and watch if what they write is what they actually do.- Check what they write in their dairies about their general duties throughout the day and watch if they actually do what they write.- Check what they write about cleaning and watch if they actually do what they write.- Check logbooks when staff go on breaks and see if they actually do and how long they are on a break for.- Check rosters when staff are roster on and have holidays and make sure staff actually work their full hours and don't have extra days off. The advantages and disadvantages of the appropriateness of using these strategies ar.Advantages of doing a intervie.- You have one to one contact with employee which allows you to listen to and watch readily.- Creates friendly atmosphere enabling you to get efficient answers.- The employee may be good at explaining and able to give detailed answers.- They may be actually performing the task at hand and are able to explain and demonstrate at the same time.Disadvantages of doing a intervie.-It may be busy and employee not able to give answers.- The employee may give rushed answers.- Employee may be feeling uncomfortable or just having a bad day.- Employee may also exaggerate job tasks.Advantages of using dairies/log book.- Entries may be detailed giving good step by step instructions.- Entries may be well dated and recorded often.- Could be very informative.Disadvantages of using dairies/log book.- Entries may not be well filled in or not al all.- Entries may be brief.- Entries may be hard to read due to messy handwriting.- Dates may be missing.- Prolong non-usage of logbooks or dairies..The critical incidents that may happen during the data collection stage ar.- The employee may not feel comfortable being questioned.- The employee may be feeling stressed.- The employee may just be having a bad day.- The employees may simply not be able to explain themselves efficiently.- The time may be at a busy time at work.- The employee may exaggerate their position.- The employee could talk to fast and explain to fast.- Too many people giving mixed information.- Employee may be spiteful and give wrong descriptions.- The employee actually may not know what they are doing enough to talk about it. Section .The behavior and attitudes identified and needed for a bar attendant ar.- Exceptional customer service.- Able to handle customer complaints.- Friendly/cheerful.- Approachable.- Not get defensive when dealing with complaints.- Quick thinker.- Problem solver.- Find solutions easily.The jobs preformed daily ar.- Open/close bar.- Prepare garnishes.- Serve customers.- Use cashier.- Handle money.- Prepare and serve drinks.- General cleaning such as moping floors, empty bins, using dishwasher, polishing glasses, wiping benches.- Stock take.- Stocking fridges.- Suggestive selling.- Fill ice bucket.- Change kegs in cellar.Jobs preformed regularly ar.- Serving customers.- Preparing and serving drinks.- General cleaning (as above).- Using dishwasher.- Using cashier..Jobs preformed periodicall.- General cleaning (as above).- Stocktake.- Stocking fridges.- Display of new products.- Designing new drink menu.- Creating new garnishes.- Inventing new cocktails.The skills that are necessary to perform these job tasks ar.- Responsible Service of alcohol certificates.- Need to be 18 years or older.- Excellent communication skills.- Excellent verbal and non-verbal communication skills.- Able to handle and deal with money.- Able to deal with customer complaints.The special personal requirements that are evident from this analysis of the critical incidents ar.- Must be 18 years or older.- Hold a registered responsible service of alcohol certificate.The special conditions that the job is preformed under ar.- Rotating roster.- How many working hours per week.- Split shifts.- May be excessive noise in workplace.- May be working in a smoking are. . Prepare a job description.Title Food and beverage attendant (bar) Grade.Outlet All Tafehaven bar.Department Food and Beverag.Reports to Head Bar attendan.Summary Statement.To provide courteous efficient service to all customers at all times.Specific Responsibilities.When you are rostered on to an opening shift you are responsible fo.Check bar stock levels and report any anomalies to the food and beverage manage.Prepare mise en place prior to service.Ensure the tables, chairs and barstools are clean and neatly arranged.When you are rostered onto a closing shift you are responsible fo.Completing the daily requisition for beverage requirement.Completing the daily requisition for food requirements e.g. oranges, lemons.Ensuring that all dirty bad linen is sent to the laundry.Ensuring that all charge dockets are lodged at the front desk.Ensuring that all work areas, chairs and tables are properly cleaned and that all necessary cupboards and fridge's and locked.Ensuring that beer lines and changed over to water and instantaneous coolers are turned off. Report any fault equipment to the head bar attendant. 4. Job Description continued.You will be working at all times with one other person behind the bar. In addition to this there will be a bar useful that you may have to give jobs to or ask them to run errands for you. There will also be a supervisor with you on every shift that you have to report to.You will be required to work on a 8 hour rotating roster.Your status of this job is a full time casual.The physical conditions of the job will be constant reaching, bending to pick up things and standing for long periods at a time.Equipment used is beer tap, bottle opener, till, beer lines and keg taps, post mix, mop and bucket, glass washer, telephone.Please sign if you have read and understand the above information.Signatur.Please print name clearl.Dat.
This document was last updated on //0.. Prepare a person Specification.Your job title is Food and Beverage attendant (bar).Your rate of pay will be at award Grade .You are expected to work on a 8 hour rotating roster.Please read the above information in your job description for a summary on your job.Be able to serve customers efficiently and work behind the bar appropriately.Have a good knowledge of the bar.And able to work in a team, serve customers and follow the duties specified in the job description.The special physical requirement is standing on your feet for long periods of time, constant reaching and some bending and lifting.Must have a certificate in Hospitality bar and supervision and at least one year experience, and must be 18 years or older.You need to be willing to help and work in a team and serve customers at all times. You also need to be approachable by customers and friendly..
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