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.Communication is the exchange of messages between people for the purpose of achieving common meanings. It is a way of exchanging and sharing ideas, attitudes, values, opinions, and facts. Significantly, communication is a process that requires both a sender, who begins the process, and a receiver, completes the communication link. In an organization, the communication process is very important for those managers to transform the orders to their subordinates, transform the concepts to their customers, and also can help the subordinates to report their working processes. As a result, to totally understand the process of communication is compulsory for both the manager and the subordinates in an organization.However, if we seek more details of the communication process, we find that the communication process can be analyzed into its basic component.1.The sender is the initiator of the message
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.Encoding is the process of translating the intended meaning into symbols (which includes words and gestures)..The message is the encoding process outcome, which consists of verbal and nonverbal symbols that have been developed to convey meaning to the receiver.4.The medium is the method used to convey the message to the intended receiver (such as by telephone, e-mail, reports). Factors to consider when selecting a medium include relative speed, cost, convenience, intelligibility, timing, feedback options, and documentation.5.The receiver is the person with whom the message is exchanged.6.Decoding is the process of translating the symbols into the interpreted message. In effective communication, the sender and receiver achieve a common meaning.7.Noise is any factor in the communicating process that interferes with exchanging messages and achieving common meaning.8.Feedback is the basic response of the receiver to the interpreted message. During feedback, the receiver becomes the sender. It also provides preliminary information to the sender about the success of the communication..Communications usually have two types, verbal and nonverbal.Verbal communication is the written or oral use of words to communicate. Written communication includes letters, memoranda, reports, newsletters, policy manuals, and so on. Oral communication usually takes place through face-to-face conversations, or on the telephone.Nonverbal communication is communication by means of elements and behaviours that are not coded into words. There are three types of nonverbal communication. That is Kinesic, Proxemics and Paralanguage.Kinesic includes body movements, such as gestures, facial expressions, eye movements, and postures. It is also known as ¡®body language¡¯. For example, when you talk with people nervously, you may continually shake your hands. If people pay attention to your hand, they may understand your body language.Proxemics is the language of space and time on communication; for example, a manager may have a good conditioned office while an employee can only have a normal desk. Another example is that when you have dinner with your family, the oldest people always sits face to the north.Paralanguage includes the vocal aspects of communication that relate to how something is said rather than to what is said. It means when you listen to the people, you may pay more attention on his intonation, when he says ¡°Nice to meet you¡± impatiently, maybe it means he doesn¡¯t welcome you.When a manager talks with his employees, he should not only concentrate on what he says, but also what he behaves and his tone. To be more understood of nonverbal communication, managers should try to understand the culture of people. A high-context culture country¡¯s people will have more nonverbal language when he talks to people.Studies indicate that managers spend most of their time communicating, and that they prefer oral to written communication..
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